Problems of Traditional Restaurants
Manual ordering takes a long time:
During the peak dining period, customers need to wait for the waiter to come and record the content of the order, especially when the restaurant traffic counting is large, the waiter may be overwhelmed, resulting in customers waiting for too long to order, affecting the dining experience.
Errors are prone to occur:
The waiter manually records the ordering information, which may lead to errors in ordering due to mishearing and misremembering customer needs, such as special requirements for dishes, taboos, etc. It will take time to communicate and correct in the future, delaying the progress of serving.
Lack of autonomy:
Customers cannot intuitively browse the whole picture of the dishes, understand the detailed information such as the introduction and price of the dishes, and can only use the oral introduction of the waiter, which limits the freedom of customers to choose the dishes independently, which may lead to hesitation when ordering.
Interactive inconvenience:
If customers want to temporarily add dishes, change dishes, or check the order progress, etc., it is difficult to operate quickly and conveniently, and they must wait for the waiter to come and deal with it. The lack of immediate interactive channels decreases the overall meal satisfaction.
Benefits of using a SENKE Self Ordering Kiosk in a restaurant:
·Improve the efficiency of ordering:
Customers can operate by themselves, quickly complete the ordering process, without waiting for waiters, and place orders quickly even during peak dining hours, which greatly shortens the overall ordering time and accelerates the restaurant's turnaround rate.
·Reduce ordering errors:
Customers enter dishes and requirements in person, and the system accurately records them, effectively avoiding ordering errors caused by manual hearing and memory errors, and ensuring that dishes can be accurately prepared and served.
·Enhance customer autonomy:
Clearly display dish pictures, detailed introductions, prices, and other information, allowing customers to fully understand the details of the dishes and make their own choices. They can also add or subtract dishes at any time according to their personal preferences, adjust the taste, and make ordering more convenient.
·Reduce labor costs:
Reduce the number of waiters responsible for ordering food services, freeing up manpower to other service links, which helps the restaurant to rationally allocate human resources, save manpower expenses, and improve operational efficiency.
·Power precision marketing:
By collecting customer ordering data, analyzing consumption habits, preferences, etc., restaurants can recommend dishes and launch personalized promotions to improve customer repurchase rates and loyalty.
After using the kitchen display in the back kitchen
·Real-time kitchen display:
After the customer places an order, the order information will be immediately displayed on the kitchen display, allowing the chef to obtain detailed information such as dish production requirements and table numbers as soon as possible, eliminating the need for manual delivery of orders, reducing communication links and waiting time, and improving meal delivery speed.
·Intelligent sorting and reminding:
The system can intelligently sort dishes according to their production time and urgency, prioritize dishes that need to be urgently made, and also set a timeout reminder function to ensure that dishes are served on time and avoid customers waiting for a long time.
·Multi-platform order integration:
Whether it is dine-in, takeaway or self-pickup orders, they can be displayed and managed uniformly on the kitchen display, allowing chefs to see all orders at a glance, arrange production sequences rationally, and improve overall operational efficiency.
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